Privacy Policy

Account data: email address, phone number (if you add one), password hash held by our authentication provider, sign-in method (email, Google or Apple) and sign-in timestamps.

Profile data: display name, age, location, bio, social status, interests and any photos or video you upload.

Activity data: matches, likes, stream room participation, messages you send, gifts sent and received, weekly targets and notifications.

Wallet and payment data: coin balances, wallet transactions, subscription status and payment references returned by our payment gateway. We never store full card numbers.

Verification data: documents or selfies you submit for identity verification, and the resulting verification level.

To create and secure your account, verify identity, and prevent fraud and impersonation.

To operate matching, discovery, stream rooms, messaging, gifting and the coin wallet.

To process subscriptions, coin purchases and redemption payouts.

To send service notifications about matches, messages, gifts and account activity.

To investigate reports, enforce our Terms of Service and keep the community safe.

Stream rooms are live. Anything you say or show is visible to other participants in the room for the duration of the session, which is capped at 15 minutes. Do not share information in a room that you would not want other participants to see or record.

Chat messages and gift events inside a room are stored so that hosts, participants and our moderation team can review them if a report is filed.

We share data only with the providers needed to run TruePairMatch: our cloud hosting and database provider, our authentication provider, our payment gateway, and our media storage provider. Each processes data on our instructions.

Other users see only what your profile and activity make visible: your profile fields, your presence in rooms, and gifts you send or receive. We do not sell your personal data.

We may disclose data where required by law or to protect the safety of users.

Access to your data is enforced at the database level with row-level security, so records are readable only by you, by counterparties you interact with, or by authorised administrators. Sensitive operations such as wallet top-ups, gifting and payouts run through server-side functions that validate every request against your signed-in session.

Traffic is encrypted in transit. Passwords are checked against known-breach lists at sign-up and password change. No online service can promise perfect security, so please use a unique password and enable every verification step available to you.

We keep account, profile and activity data while your account is active. Financial records such as wallet transactions, payments and payouts are retained for as long as required for accounting and dispute handling.

You can request deletion of your account at any time by contacting us. Deleted profiles are removed from discovery and matching immediately; residual records required for legal or financial reasons are retained in restricted form.

You can edit or remove profile fields and media at any time from your profile page.

You can request access to, correction of, or deletion of your personal data by contacting us.

You can sign out of all devices from the Security section of your account.

TruePairMatch is strictly for adults aged 18 and over. We remove accounts that we believe belong to minors.

We will update this page when our practices change and revise the date above. For privacy requests or questions, reach us through the Contact page or at privacy@truepairmatch.app.